Shipping policy

Shipping Policy

Thank you for visiting and shopping at Toyopolis. Following are the terms and conditions that constitute our Shipping Policy.

All Pre-Orders are charged at time the item arrives at our warehouse.

Pre-orders can be cancelled at anytime via your pre-order portal worry free and no fees

Domestic Shipping Policy

Shipment processing time

Free Shipping over £49.99 is mainland uk only

Need it faster?
You can upgrade to Next Day Delivery during Checkout for Next Working Day delivery (Order before 3pm). Next Day Delivery is not available outside of Mainland UK. Delivery is Monday to Friday, excluding public holidays.

Any orders placed after 3pm Friday and over the weekend will not be dispatched until Monday, excluding Public Holidays.

FREE UK Returns

Please note, some large items (such as bikes, doll houses, playhouses) will be delivered in their original packing which may display images or details of the contents.

All orders are processed within 1-3 business days. Orders are not shipped or delivered on weekends or holidays unless you’ve selected a premium weekend delivery.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

International Shipping Policy

For customers located in the EU, most of our products will ship from our distribution centre and all taxes and duties will be prepaid at checkout.

Shipment processing time

All orders are processed within 1-7 business days. Orders are not shipped or delivered on weekends or holidays.